Wednesday, April 14, 2010

Evil HP Color Laserjet 3500 - PCL XL Error

So we have this HP Color Laserjet 3500. Everything seems OK. Then, when trying to print from a particular program (based on Crystal Reports), we get a print out with the following:


PCL XL error

          Subsystem:       Kernal
          Error:               ColorSpaceMismatch
          Operator:         VendorUnique
          Position:           9

OK, google time. Whoa, a lot of people with this issue. Use the PCL driver, Use the PS driver they say.

Yeah.

It turns out, that HP had the brilliant idea (or you did, depending on which way you look at it) to save some money on hardware by using your PC power to do the printing legwork instead of the printer. Well, it SOUNDS good, but it turns out there may be some compatibility issues. 

They call it (maybe others do too, we just standardize on HP printers) Host Based printing. There is no PCL, PCL5, PCL5e, PS, etc, it does magic. Some programs don't like this magic. 

As I searched Internet and found the same problem over and over, with some clever solutions (HP has a "beta" fix to download, use a generic driver, other "thoughtful" solutions) - that did not work for me - I decided to go with a workaround. 

Install PrimoPDF, print to it, let it open after creation, then print. Extra work? Yes, but they did not want to buy a "standard" PDL (I believe it's called) printer with PCL support. 

So I finish uninstalling all the crap I just put on, reboot, Windows finds the printer, I point to the location of the SAME file I used for the initial install, let it finish, test page, and done. 

Just for S!@# and giggles, I had the user try to print again. WTF, it worked! For the love of God do not mess with that printer!

Bottom line - I hate that model now, and if you are having the same issue, load everything (even all the crap you don't need), load the beta fix driver, use the HP uninstaller in the start menu, restart, let windows find it, point to the "host based" driver from the HP website (not the big one, that is the "load everything" one), test page, and give it a shot!

BTW, some details of setup:

Windows XP Pro 32 bit
USB connection
User had local admin rights

- Jeremy

5 comments:

  1. same problem here when printing publisher documents that contain image files (which is the format over 200+ pupils have done their coursework in...)
    installing the new hostbased beta driver has fixed the problem but as the driver isn't WHQL certified it is tricky to get it working as a mapped printer from a Windows DC...
    Why is it printers have to be so finicky

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